Dear Mr. Panchal,
Thank you for emailing Nokia Care.
This e-mail is in reference to the service assessment of Nokia E62. We regret the inconvenience caused. We suggest you to revert with your primary and alternative contact number so we can assist you further in this regard.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys
Kind regards,
Shabina Yasmin
Tuesday, May 6, 2008
Monday, May 5, 2008
Nokia Thinks Indian Don't Deserve the Best.
Nokia India Website
Nokia Europe Website
Underprivileging the Indian Continent? Is Nokia Seeing India As Just A
Dumping Ground?
Loosing My Temper
Ms.Sweta ,
I Am Complaining Here About the Malpractices Deployed By The Nokia Service Stations. And There Cannot Be Any Liquid In The Handset and the Water Shown Was Sprinkled and As Fresh as Rain Water Shower.And There Were No sincere efforts at all at your said nokia service station. Please Don't Protect the Doings of your service Station as they are Purely at Fault and Their Magic Tricks of Replacing the Chip and Their Own Generated Invoices For Charging A Customer About Replacing an Integrated Circuit and Failing to Give The Exact Specification On the Part Replaced , Tells the True Face Of Nokia Service Stations.
I Know and I have Read Your Fineprints in Much DETAILS , so please don;t go on repeating it every now and then in every other mail. The point i am putting to question is the atrocities of your service stations and the deliberate damage they did to my instruments in trying to make a QUICK BUCK.
These Service Stations are no more than , likes of crooks you find at the dark alleys of Chor Bazaar. CHEATED is What i Feel , after putting faith in your product and again in your service station.
It seems , Looking at the Last few Mail Exchanges between me and Nokia , i feel , that the Parent Company that is Nokia , even carries an indolent attitude and turns a blind eye to the atrocities of these service stations.
Instead ,of yammering about the liquid clause in your fineprint , please cross check your service stations about their misdoings.
Regards And Extremely Disappointed
Hitesh N.Panchal
I Am Complaining Here About the Malpractices Deployed By The Nokia Service Stations. And There Cannot Be Any Liquid In The Handset and the Water Shown Was Sprinkled and As Fresh as Rain Water Shower.And There Were No sincere efforts at all at your said nokia service station. Please Don't Protect the Doings of your service Station as they are Purely at Fault and Their Magic Tricks of Replacing the Chip and Their Own Generated Invoices For Charging A Customer About Replacing an Integrated Circuit and Failing to Give The Exact Specification On the Part Replaced , Tells the True Face Of Nokia Service Stations.
I Know and I have Read Your Fineprints in Much DETAILS , so please don;t go on repeating it every now and then in every other mail. The point i am putting to question is the atrocities of your service stations and the deliberate damage they did to my instruments in trying to make a QUICK BUCK.
These Service Stations are no more than , likes of crooks you find at the dark alleys of Chor Bazaar. CHEATED is What i Feel , after putting faith in your product and again in your service station.
It seems , Looking at the Last few Mail Exchanges between me and Nokia , i feel , that the Parent Company that is Nokia , even carries an indolent attitude and turns a blind eye to the atrocities of these service stations.
Instead ,of yammering about the liquid clause in your fineprint , please cross check your service stations about their misdoings.
Regards And Extremely Disappointed
Hitesh N.Panchal
Are people At Nokia Such A Dumbhead?
Dear Mr. Panchal,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of your Nokia E62. We understand your sentiments over the assessment made by the technicians at the Nokia Care Centre and regret the inconvenience caused. As the phone has been assessed to be liquid ingressed, we stand by the assessment made by our technicians at the Nokia Care Centre.
We would like to inform you that it is always our ardent effort to provide you with the desired service experience. However, at the same time we are required to comply with the service and repair policies as defined by Nokia India. We regret any unintended inconvenience caused to you as a result of this. However, we know that you would understand our sincere efforts in looking to serve you better and retaining your loyalty with Nokia products and services.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys
Kind regards,
Sweta Sanadhya
Nokia Care
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of your Nokia E62. We understand your sentiments over the assessment made by the technicians at the Nokia Care Centre and regret the inconvenience caused. As the phone has been assessed to be liquid ingressed, we stand by the assessment made by our technicians at the Nokia Care Centre.
We would like to inform you that it is always our ardent effort to provide you with the desired service experience. However, at the same time we are required to comply with the service and repair policies as defined by Nokia India. We regret any unintended inconvenience caused to you as a result of this. However, we know that you would understand our sincere efforts in looking to serve you better and retaining your loyalty with Nokia products and services.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys
Kind regards,
Sweta Sanadhya
Nokia Care
My Reply To Nokia Sermon
Please Don't Give Me Standard Replies , Covering The malpractices of your service station..
Four Your Information i will be hosting these stories on all possible websites.
Four Your Information i will be hosting these stories on all possible websites.
Another Fellow Gives the Same Sermon From Nokia
Dear Mr. Panchal,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of Nokia E62. You may also note that our Care Centre is authorized by Nokia and irregularities as mentioned in your email communication are not practiced.
Further, you may kindly note that the phone would be repaired under warranty provided no physical or liquid damage is found within the 12 months from date of purchase. In the event the phone is assessed as such, the warranty is void.
In that instance, the customer is to pay for the service charge on the phone plus other repair charges to be incurred should the customer choose to have the phone repaired. In some cases of liquid ingression, phones may be repaired and a quotation will be provided, but in other cases, it will not be possible and customers will be advised accordingly.
Furthermore, once a phone has been assessed as liquid ingressed and repaired at our Nokia Care Center, we are unable to guarantee the phone will not fault again in the future as it has been assessed as beyond repair due to liquid ingression. Nokia stands by our service centre report and our limited warranty clause (which can be found on your user manual): clause 9 (A), which explains that liquid ingression is not covered by the warranty. We request you to contact the Nokia Care Centre for further clarifications on the assessment made on your handset.
We hope this clarifies and we regret for the inconvenience caused.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Biplav Sarangi
Nokia Care
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service provision of Nokia E62. You may also note that our Care Centre is authorized by Nokia and irregularities as mentioned in your email communication are not practiced.
Further, you may kindly note that the phone would be repaired under warranty provided no physical or liquid damage is found within the 12 months from date of purchase. In the event the phone is assessed as such, the warranty is void.
In that instance, the customer is to pay for the service charge on the phone plus other repair charges to be incurred should the customer choose to have the phone repaired. In some cases of liquid ingression, phones may be repaired and a quotation will be provided, but in other cases, it will not be possible and customers will be advised accordingly.
Furthermore, once a phone has been assessed as liquid ingressed and repaired at our Nokia Care Center, we are unable to guarantee the phone will not fault again in the future as it has been assessed as beyond repair due to liquid ingression. Nokia stands by our service centre report and our limited warranty clause (which can be found on your user manual): clause 9 (A), which explains that liquid ingression is not covered by the warranty. We request you to contact the Nokia Care Centre for further clarifications on the assessment made on your handset.
We hope this clarifies and we regret for the inconvenience caused.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Biplav Sarangi
Nokia Care
I Replied To Nokia
Dear Namrata,
I Think Either My Mail Was Overlooked Or The Content was mistaken. I Would Re-Quote My Contents.Please Do Read Carefully.Here I Have pointed out a very Unethical Malpractices Done By Your Service Stations.
I Would Like To Put Some Points here my dear friend.
1. The Set was Bought just a month back .in a scorching Summer Heat.
2. The Handset Gets Heated So to an extent ,that any Water Logging , if any would have been Evaporated.
3. The Handset AS SHOWN by the Service Center Executive , had Fresh Water , I Would Say Smartly Sprinkled on it.
4. The Service Center Executive ALREADY Charged Rs.900/- For Replacement of Some Chip , which I Presume Was A BAD SALE and dicy one too.
5. The Replacement of Chip By Service Center Was too fast to be True.
6. The Service Center Personnel , Failed to Give The Exact Specification of The Integrated Circuit Replaced.
7. Nor He Was Able To Provide a Satisfactory Part Number Of the Same.
8. The User Of Handset in Question is a very Cautious User and would Never Mishandle the equipment.
Namrata, I Would Again Point Out Something here.
1. It is high time , that these small service station stop their malpractices ,as out of 10 mobile atleast 6 are charged for water logging and the customer is charged for something that never was a fault of the customer.
2. The Dicy and malpractices of your service stations should be Cross Checked By the Parent Company.
Again Namrata,
I think we both would be in Total Agreement ,that Nokia is a Best Branded Phone, without any manufacturing Defects ( My Personal Journey Includes Handsets Ranging from 1610 to E61i now , which i have never faced a problem) , though i understand , that out of 1000 , there is a likely hood of failure of 1 set.
I would humbly put forth One Question Namrata," With These Kind of Service Providers" How Far will Nokia go in staying in Ethical Business practices?
I have Read All the Fine Prints on your site and it seems your franchisee Service Centers are loosing no opportunity to cash in and use it as a mean to harass customers.
I Don't Know , what Stand Nokia will take or has to take or would want to take after reading my mails, every other person knows about the atrocities of the Nokia Care Service Stations and these incidents will do nothing , but Blemish and Tarnish the Image Of a Reliable Product in the Market.
Regards and thanking you in anticipation
Hitesh N. Panchal
I Think Either My Mail Was Overlooked Or The Content was mistaken. I Would Re-Quote My Contents.Please Do Read Carefully.Here I Have pointed out a very Unethical Malpractices Done By Your Service Stations.
I Would Like To Put Some Points here my dear friend.
1. The Set was Bought just a month back .in a scorching Summer Heat.
2. The Handset Gets Heated So to an extent ,that any Water Logging , if any would have been Evaporated.
3. The Handset AS SHOWN by the Service Center Executive , had Fresh Water , I Would Say Smartly Sprinkled on it.
4. The Service Center Executive ALREADY Charged Rs.900/- For Replacement of Some Chip , which I Presume Was A BAD SALE and dicy one too.
5. The Replacement of Chip By Service Center Was too fast to be True.
6. The Service Center Personnel , Failed to Give The Exact Specification of The Integrated Circuit Replaced.
7. Nor He Was Able To Provide a Satisfactory Part Number Of the Same.
8. The User Of Handset in Question is a very Cautious User and would Never Mishandle the equipment.
Namrata, I Would Again Point Out Something here.
1. It is high time , that these small service station stop their malpractices ,as out of 10 mobile atleast 6 are charged for water logging and the customer is charged for something that never was a fault of the customer.
2. The Dicy and malpractices of your service stations should be Cross Checked By the Parent Company.
Again Namrata,
I think we both would be in Total Agreement ,that Nokia is a Best Branded Phone, without any manufacturing Defects ( My Personal Journey Includes Handsets Ranging from 1610 to E61i now , which i have never faced a problem) , though i understand , that out of 1000 , there is a likely hood of failure of 1 set.
I would humbly put forth One Question Namrata," With These Kind of Service Providers" How Far will Nokia go in staying in Ethical Business practices?
I have Read All the Fine Prints on your site and it seems your franchisee Service Centers are loosing no opportunity to cash in and use it as a mean to harass customers.
I Don't Know , what Stand Nokia will take or has to take or would want to take after reading my mails, every other person knows about the atrocities of the Nokia Care Service Stations and these incidents will do nothing , but Blemish and Tarnish the Image Of a Reliable Product in the Market.
Regards and thanking you in anticipation
Hitesh N. Panchal
Nokia Replies
Dear Mr. Panchal,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service assessment of Nokia E62. We regret the inconvenience caused. You may kindly note that Nokia mobile phones purchased from a Nokia Priority Dealer will come with a 12-month limited warranty for the transceiver (Handset without battery), a 6-month warranty for the enhancements and a 90 day warranty for the digital media. The warranty will be applicable from the original date of purchase. However, the limited warranty is applicable only in the intended country of sale.
In case of liquid damage, tampered, physical damage or expiry of 12 months from the date of purchase on the transceiver, the warranty on the handset voids.
Further, handset serviced by Care Centre in case of liquid damage, tampered, physical damage; we would not be in a position to assure that the concern will not reoccur. If the handset is found repairable, then there will be a service cost associated with it.
Furthermore, for information on the service provision of your phone, we request you to kindly contact Nokia Care Centre.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys
Kind regards,
Namrata Maurya
Nokia Care
Nothing that i Did Not Know ... A Standard Reply
Thank you for e-mailing Nokia Care.
This e-mail is in reference to the service assessment of Nokia E62. We regret the inconvenience caused. You may kindly note that Nokia mobile phones purchased from a Nokia Priority Dealer will come with a 12-month limited warranty for the transceiver (Handset without battery), a 6-month warranty for the enhancements and a 90 day warranty for the digital media. The warranty will be applicable from the original date of purchase. However, the limited warranty is applicable only in the intended country of sale.
In case of liquid damage, tampered, physical damage or expiry of 12 months from the date of purchase on the transceiver, the warranty on the handset voids.
Further, handset serviced by Care Centre in case of liquid damage, tampered, physical damage; we would not be in a position to assure that the concern will not reoccur. If the handset is found repairable, then there will be a service cost associated with it.
Furthermore, for information on the service provision of your phone, we request you to kindly contact Nokia Care Centre.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys
Kind regards,
Namrata Maurya
Nokia Care
Nothing that i Did Not Know ... A Standard Reply
Friday, May 2, 2008
Nokia - (Service Centre) Cuckolding People.
Last Week, A Friend of Mine Visited Me With his E62, that is just brought three Weeks Back, Asking Me to Check His Mobile, If There was Any Virus In It.
I gave it a Try by Loading My Favorite 100 % Fool proof Kaspersky. And Told Him there were none.
The Problem with the Mobile was that, somehow the Joystick did not work and the Email Key Got Depressed (Depressing is the Correct Word ....IT WAS indeed a depressing Experience) automatically on the thought of pressing Any Other Key.
I told him , as the Set was under warranty , I better not put my screw driver to it and rather asked him to take him to a nearest service centre.
Next Day Morning , The First Customer ( Bakra .. I will call him henceforth ) at the Service Centre , was my dear friend( Sometimes , even I hate his punctuality, and I think , even he regrets now). Welcomed with a cheesy smile, the phone was documented and taken for repairs.
Within a Sparkle of time , the Service Centre Operator Came Up With a Glee and a Sparkling Smile , that There is Water Logged in the Cell. ¿ . My Friend just sunk with his heart in the Logged Water as the So called Service Centre Executive ( Executioner) mentioned.
The Phone Just Bought in Summer and the Friend is not a person to carry his Cell in the Loo , where most people drop them , while exchanging SMSes, asked him to show the damage.
After Few minutes of waiting, He Got to See the Flooding in the cell phone, All Clogged in Water. My Friend Was So Surprised and Speechless. The Service Centre Was a Good Psychoanalytic kind of person, who told him, look, the Chip need to be replaced and will cost him 900 bucks.
My Friend , seeing no other options, gave him a go. By the Time in an Hour he contacted me and explained me the scenario, I asked him to bring back the Handset At Once. This Bakra , went back asked him the handset. ...LO and Behold!!!!(Sometime , i do like to use the wordsworthian) "Your Handset is ready Came the Reply" So Prompt for a Service like Nokia ...
Chip Did he Replaced? The Gentlemen Will fully told him that it is a Crystal IC (my version: Integrated Circuit) / (Their Version: I’ll Cash)]. I told him to Ask the number, which was not provided by him, saying it is called a Crystal IC. Even a Part Number was Not Given, Which I am sure of Every Engineering Company Follows.
Being An Engineer Myself, I have never seen an IC , which are not numbered. Secondly I hardly believe that the Service of the Said Part Did ever happen ,as the instruments for Soldering such a precision Component would never be there in such a small service centre.
Now, the Phone Lies at the Service centre, waiting to be done by their Head Office Repair Centre.
The Atrocities of the Nokia Service Centers:
1. First Problem 8 Out Of 10, they will point out Water Logging and Water Clogging.
Never take this service Centers By their Words. Ask them to Pack it up and Go to another. Most reliable one i found is at Andheri Sakinaka in Mumbai, which I assume is not a franchise like the one, my friend got webbed.
The Incident Happened At the Cellular World Borivali Shimpoli Service Centre Near Gokhale College and I think it is a High Time These Service Centers get ethical to their business , else , they will have to face a consequence , that will drag them down on the roads.
While My Friend Still Waits For the Handset to Come Back. With No Real Feedback .Please Pass this Story To Every One You Know, I am Sure Each One Of Has Been A BAKRA once or many times by these Crooked Nokia Service Centers.
Cheers and Be Vigilant
Forward This Mail To
100 People and You will be Spared a Visit To Nokia Service Centre For 10 years.
50 People and You Will be Spared a Visit To Nokia Service Centre For 05 years.
25 People and You Will be Spared a Visit To Nokia Service Centre For 02 years.
02 Within A Week You Will have To Visit Nokia Service Centre.
01 People Most Probably Tomorrow is your day to Visit These Crooks
00 Buy A Tent , Else, You Will Spend On Shoes Every Month Visiting to These Service Centre.
I gave it a Try by Loading My Favorite 100 % Fool proof Kaspersky. And Told Him there were none.
The Problem with the Mobile was that, somehow the Joystick did not work and the Email Key Got Depressed (Depressing is the Correct Word ....IT WAS indeed a depressing Experience) automatically on the thought of pressing Any Other Key.
I told him , as the Set was under warranty , I better not put my screw driver to it and rather asked him to take him to a nearest service centre.
Next Day Morning , The First Customer ( Bakra .. I will call him henceforth ) at the Service Centre , was my dear friend( Sometimes , even I hate his punctuality, and I think , even he regrets now). Welcomed with a cheesy smile, the phone was documented and taken for repairs.
Within a Sparkle of time , the Service Centre Operator Came Up With a Glee and a Sparkling Smile , that There is Water Logged in the Cell. ¿ . My Friend just sunk with his heart in the Logged Water as the So called Service Centre Executive ( Executioner) mentioned.
The Phone Just Bought in Summer and the Friend is not a person to carry his Cell in the Loo , where most people drop them , while exchanging SMSes, asked him to show the damage.
After Few minutes of waiting, He Got to See the Flooding in the cell phone, All Clogged in Water. My Friend Was So Surprised and Speechless. The Service Centre Was a Good Psychoanalytic kind of person, who told him, look, the Chip need to be replaced and will cost him 900 bucks.
My Friend , seeing no other options, gave him a go. By the Time in an Hour he contacted me and explained me the scenario, I asked him to bring back the Handset At Once. This Bakra , went back asked him the handset. ...LO and Behold!!!!(Sometime , i do like to use the wordsworthian) "Your Handset is ready Came the Reply" So Prompt for a Service like Nokia ...
Chip Did he Replaced? The Gentlemen Will fully told him that it is a Crystal IC (my version: Integrated Circuit) / (Their Version: I’ll Cash)]. I told him to Ask the number, which was not provided by him, saying it is called a Crystal IC. Even a Part Number was Not Given, Which I am sure of Every Engineering Company Follows.
Being An Engineer Myself, I have never seen an IC , which are not numbered. Secondly I hardly believe that the Service of the Said Part Did ever happen ,as the instruments for Soldering such a precision Component would never be there in such a small service centre.
Now, the Phone Lies at the Service centre, waiting to be done by their Head Office Repair Centre.
The Atrocities of the Nokia Service Centers:
1. First Problem 8 Out Of 10, they will point out Water Logging and Water Clogging.
Never take this service Centers By their Words. Ask them to Pack it up and Go to another. Most reliable one i found is at Andheri Sakinaka in Mumbai, which I assume is not a franchise like the one, my friend got webbed.
The Incident Happened At the Cellular World Borivali Shimpoli Service Centre Near Gokhale College and I think it is a High Time These Service Centers get ethical to their business , else , they will have to face a consequence , that will drag them down on the roads.
While My Friend Still Waits For the Handset to Come Back. With No Real Feedback .Please Pass this Story To Every One You Know, I am Sure Each One Of Has Been A BAKRA once or many times by these Crooked Nokia Service Centers.
Cheers and Be Vigilant
Forward This Mail To
100 People and You will be Spared a Visit To Nokia Service Centre For 10 years.
50 People and You Will be Spared a Visit To Nokia Service Centre For 05 years.
25 People and You Will be Spared a Visit To Nokia Service Centre For 02 years.
02 Within A Week You Will have To Visit Nokia Service Centre.
01 People Most Probably Tomorrow is your day to Visit These Crooks
00 Buy A Tent , Else, You Will Spend On Shoes Every Month Visiting to These Service Centre.
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