Are people At Nokia Such A Dumbhead?

Dear Mr. Panchal,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia E62. We understand your sentiments over the assessment made by the technicians at the Nokia Care Centre and regret the inconvenience caused. As the phone has been assessed to be liquid ingressed, we stand by the assessment made by our technicians at the Nokia Care Centre.


We would like to inform you that it is always our ardent effort to provide you with the desired service experience. However, at the same time we are required to comply with the service and repair policies as defined by Nokia India. We regret any unintended inconvenience caused to you as a result of this. However, we know that you would understand our sincere efforts in looking to serve you better and retaining your loyalty with Nokia products and services.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Sweta Sanadhya
Nokia Care