Another Fellow Gives the Same Sermon From Nokia

Dear Mr. Panchal,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia E62. You may also note that our Care Centre is authorized by Nokia and irregularities as mentioned in your email communication are not practiced.

Further, you may kindly note that the phone would be repaired under warranty provided no physical or liquid damage is found within the 12 months from date of purchase. In the event the phone is assessed as such, the warranty is void.

In that instance, the customer is to pay for the service charge on the phone plus other repair charges to be incurred should the customer choose to have the phone repaired. In some cases of liquid ingression, phones may be repaired and a quotation will be provided, but in other cases, it will not be possible and customers will be advised accordingly.

Furthermore, once a phone has been assessed as liquid ingressed and repaired at our Nokia Care Center, we are unable to guarantee the phone will not fault again in the future as it has been assessed as beyond repair due to liquid ingression. Nokia stands by our service centre report and our limited warranty clause (which can be found on your user manual): clause 9 (A), which explains that liquid ingression is not covered by the warranty. We request you to contact the Nokia Care Centre for further clarifications on the assessment made on your handset.

We hope this clarifies and we regret for the inconvenience caused.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys

Kind regards,

Biplav Sarangi
Nokia Care